The pad arrived Monday, but I didn’t get it out of the carton until yesterday. It looked great and is just what we wanted.
Thanks,
Clyde B., 9/2/10, Foley, AL (HR 3.0/61- floor mat for excersise pad w/ vinyl cover)
Thanks.
Julie J., 7/27/10, Pearland, TX (HR 3.1/33)
We received both the seat cushions and the back cushions. Thank you for the speedy delivery, it was great. What an improvement, I am so pleased and look forward to fitting the love seat back cushions into our budget, followed by the sofa seat cushions. Hopefully sooner than later. Thank you for quality product, but even more so, thank you for the outstanding customer service. I'd buy anything from you based on that alone!!!
I'll be in touch, Happy Summer,
Michelle and Family, 6/30/10, Sunnyvale, CA (HR 3.1/33, Slick Fibers)
Allison J. 6/14/10
Hey Guys!
Just wanted you to know I just got home and opened up my new cushion. It fits perfectly!!! No more sinking into the pit of the couch.
It is exactly what I needed and I appreciate your help directing me to the appropriate foam. I'm thrilled and when I need help with my outdoor cushions, I will be calling you. Regards,
Allison J., 6/17/10, Greensboro, NC (HR 3.1/33)
I just thought I'd let you know that we finished the work on the kneelers this morning. It took us just a total of eight mornings to get it done. We worked from 9:00 to 12:00 each morning and only worked two days a week. The first day it was JoAnn & I only, and we began to wonder if we had bitten off more than we could chew, but gradually more people came and this morning we had sixteen. After it was done we all went out to Pizza Hut for a buffet lunch. We let everyone know of your generous donation to that lunch and all thought that was great. After seeing and feeling the difference in the kneelers we have had many good comments from our parishioners. Thanks again for your help on this project.
Joe C., 6/15/10 Hastings, IA (Rebond Foam for church kneeler cushions, Vinyl)
I know it's been a long time since I purchased cushions from you but as I am cleaning out my e-mail i came across this and decided to let you know how much we love our new cushions. It has breathed new life into our couch and we can get great use out of it for years to come. No more back aches and kinked necks trying to get comfortable on the couch anymore! Your products and customer service were wonderful and I am very grateful for your help. Thank you for a job well done!
Sincerely, Lisa B., 6/11/10, Ann Arbor, MI (HR 3.1 33)
The cushion for my husbands chair worked out great. He loves the firmness. Thank you,
Mary O., 5/28/10 Santa Barbara, CA (HR2.8/41)
Just wanted to send you a short email thanking you for the quality foam cushion i just recieved. It is exactly what i was looking for and far more superior than the one my wife bought locally. For sure, we will be back in the future!!!
Thanks again and best regards,
Tom W., 5/24/10, Pompton Plains, NJ (HR 2.8/41)
Just a note to let you know that the cushions arrived and after letting them sit for a night, we have put them on the couch and loveseat. The difference is amazing. When we removed the old cushions, we noticed that the foam used (written on side of cushion) was the 18 number we talked about.
We've always turned the cushions as we do our mattress, so we are looking forward to many years of comfort. Thank you again for all of your assistance through the ordering process and for the speed in which the cushions were made and sent to us.
Sincerely,
Kathryn M. 5/18/10, York Springs, PA (HR3.1/33)
Just wanted to thank-you for the foam cushions. You guys did an excellent job. We are very pleased with the results. We will definitely be in touch in the future for any cushions we need. Thank-you once again.
Sue A., 3/6/10, Lakewood, CO (HR 3.1/33 Pillow-top cushions)
It's been almost two weeks now since we received the cushions. They're great. What a difference between the cheap materials used by the manufacturer and your replacement cushions. Perfect fit (thanks to you), quick turn around, and our sofa is better than new. Great job.
Only one negative comment. There was an odor for about a week. I'm guessing it was from the glue curing. If I had a choice of getting the cushions quickly with an odor, or waiting a week for the glue smell to go away, I would have chosen fast delivery. Thanks again.
Raymond C., 2/24/10, Chicago, IL (HR 3.1 33, HR2.4 18)
>>>>>> Reply (RE: Chemical odor in foam cushions)
I'm sorry for any inconvenience or discomfort you have experienced due to the odor of the foam cushions. This odor is caused by a couple of reasons including the glue that we use to laminate the dacron wrap to our foam cushions. The glue actually melds the foam material a bit which creates a permanent bond of the dacron to the foam material and this does produce a temporary chemical odor that should dissipate within a week. We compress and package our foam cushions quickly after they are completed so any of these odors are contained until the packaging is opened. Some of our clients let the cushions air out a bit before inserting them into the cushion covers which helps to speed up the dissipation of any odors.
The other reason that new foam materials have a chemical odor relates to the way foam materials are made. The ingredients of the foam are mixed in a large vat before another chemical is added that creates a chemical reaction that causes the foam material to bake. This process creates a chemical odor that is locked into the foam bun by the rubbery skin on the exterior of the foam bun. When the foam bun is cut into foam sheets and the skin of the bun is removed these odors are able to dissapate. The dissapation of these odors also usually takes about a week in the open air but often times we receive our sheet foam materials within 24 hours of when they have been cut from the foam bun and cut our client's cushions on the day that the foam arrives at our facilities.
Joe
Our cushions arrived yesterday and my husband and I put the slip covers on today. Our couch is amazing now. Thank you so much for your great service. We will definitely be return customers should we need upholstery or cushions in the future and would gladly recommend you to our friends and family.
We bought a beautiful couch from Raymour & Flannigan and it took just two months from the purchase date of our couch for the original cushions to "breakdown" and become uncomfortable. I will write you again in a couple of months just to let you know how the cushions are holding up although I am confident they will.
Thank You Again,
Lauren W. 2/3/10, Northport, NY (HR2.8/41)
I just read your email below and must say that you are the epitome of customer service – it is a pleasure doing business with you and will have Arleen give you feedback on the product.
Merry Christmas to you and yours and you can gladly use this as a testimonial
Phil G., 12/23/09, Lansdale, PA (HR 3.1/33)
......... Follow-Up Comment
Hi Joe,
The foam actually arrived Sat. 12/26 – and really fit perfectly to what we were covering. Here are some after the job pics. Thanks again for the wonderful customer service and the quality product.
Arleen and Phil G., 1/16/10 Lansdale, PA (HR 3.1/33)
We received the cushions yesterday and have been sitting on them for a day now. They fit perfectly and are a huge improvement over our old cusions.
I greatly appreciate the help, advice and quick service. We will order from you again if/when we decide to replace our back cushions.
Thanks,
Jeff W., 1/16/10, San Jose, CA, (HR3.1/33)
I received the foam cushions a day early which was a nice surprise from UPS. I installed one of them for a comparison test and it was awesome!! It was such a difference I waited until every came home and could compare the new against the old. They were all amazed! It’s really a nice feel, being supportive, soft and not too firm or hard. I was a little afraid it might be to firm for everyone’s taste but it’s perfect for all…. I have a loveseat that I want to replace the cushions on soon it’s not as dead as the sofa was but I want them all the same now. I do have a chair cushion I need to order right after I get done writing this message. I replaced this cushion locally a few months ago but its way too firm, the local upholster only had two HR foams to pick from and I picked the wrong one. I’m extremely happy with these and want to stick with the same foam from you for the rest of my upgrades. FYI the family room furniture set is from Broyhill and its 5 years old it’s nice knowing I don’t have to spend $3000+ on a whole new set now.
Many Thanks Joe!
Jerry M., Liverpool, NY, 12/12/09 (HR 3.1/33 sofa & Loveseat cushions)
… for the email advising our cushions have shipped. You have handled our questions and the entire process in a very professional manner and I have no doubt we will be satisfied with your work. The processing of our order is far faster than expected and it’s a real joy to do business with people that are knowledgeable, competent and execute their product or service in the manner you have. I only wish more businesses today were like yours.
We will try and drum up more business for you – because we believe in the old adage that “behavior that is rewarded is expanded!” Actually, over the weekend we talked about our sage in ‘comfortable living’ and told some friends you could be the solution to the issues they have as you were for us. There are probably a lot more customers out there in the world who don’t realize the options that your new cushion foam provide – so rest assured we’ll be an advocate for your company in this small part of the world!
I’ll be in touch once we receive our cushions and get them into ‘service!’
Thanks, Jim M., Melbourne Beach, FL 11/23/09 (HR 3.1/33 cushions, HR 2.8/70 sleeper deck pad)
........ Follow-up Comment
Hi, Joe
Just a short note to advise the cushions arrived Monday as scheduled and we put the covers on them yesterday. They work great and with the support foam piece the seating is much firmer than before and doesn’t ‘buckle’ as previous photos showed. We are very pleased.
Thanks again for your expertise and service.
Jim M. 12/2/09
Of big concern was the firmness, myself being over 200' and having friends over 6' tall and 250+ lbs, I wondered if the HR 3.1 density/ 33 lb (medium-firm) foam might not be as supportive as needed and if the HR 2.8 41 foam (firm)would not be more suitable. So, I mixed the order - 3 medium firm and 2 firm. I found the medium firm to be luxuriously soft and the firm to be supportively comfortable. I found the firm to be preferable for elders who may have difficulty arising from a sitting position.
With the personalized service provided by Joe and Caroline, do not hesitate to update those cushions.
Joyce, Hoffman Estates, IL 11/19/09 (HR 3.1/33, HR 2.8/41)
I said I'd let you know how the cushions are working out for us....and we are very happy with them. There is definitely a huge difference in these and the support (or non-support I should say) over the old ones! I'm very glad that I went with the firmer foam. And my husband is happy too. The fabric hasn't moved as much either and is holding the shape well. Only thing I might have done different is put a couple more layers of dacron wrap or something "puffier" on top and bottom. The cushions are a bit "flatter" looking for the style of the couch that it is. It was kind of a "big, puffy, comfy looking couch, but I can live with that for how much we like the support of these. I will definitely recommend you and your wife if I run across anyone who needs your services.
Thank you-
Sandy S., Rochester, MN 11/2/09 (HR2.8/41)
Received the cushion yesterday and was thrilled that it came so soon. I let it do its thing overnight and put it in the covering this morning and I have a wonderful new chair. It is just marvelous, and I am very thrilled not to be sitting on the floor. Thanks again you will probably hear from me again after the holidays. I have a loveseat that my three greyhounds love but it needs new cushions.
Have a happy holiday and thanks again.
Greta Ann M., Pittsfield, MA 10/24/09 (HR 2.8/41)
I received my cushion order a little while ago. The cushions were well packed and took up surprisingly little space with the air sucked out of the packaging, as you described. I delayed opening the box until my daughter could come here to take 7 or the 8 cushions back to her house to rescucitate them. The cushion I have here as my form to make all of the slipcovers has inflated itself nicely and "sits" well without bottoming out. I just wanted you to know that I am pleased with your advice, your work, and with my purchase.
Thank you. Margarethe D., Milton, MA 10/12/09 (HR 2.5/40)
Just installed the new cushions in the seat covers,they are a perfect fit and are alot more than we expected. We did'nt realize the condition of the old foam till we installed the new. Thank you for the prompt professional handling of our order.
Regards Horace V., Pheonixville, PA, 10/9/09 (HR 3.1/33 crowned cushions)
We received our cushions and absolutely love them. Our two year old sofa felt like 20 years old, but as you put it in your email... my new cushions have been born & now the same can be said about my sofa... like new again! You were very helpful and It was truly a pleasure doing business with you.
Thanks again!
Christine M., Plaistow, NH 10/7/09 (HR3.1/33)
You might remember that I purchased some new cushions from you in April. Well, though the cushions spent some time at the upholsterer's I wanted to let you know that the cushions are wonderful (my patients are grateful), and the covers are fabulous too. By refurbishing (see how the set looked before) I saved more than 30% over having to buy new furniture. Thank you again.
Sincerely, Michael S., North Quincy, MA 10/6/09 (HR2.8/41, HR 2.4/18)
The cushions and covers arrived, and they are great and we love them.
Frank T., West Grove, PA, 10/4/09 (HR 2.8/41)
I want to let you know that we are very satisfied with the cushions. They are every bit as comfortable as I was imagining, and they fit very well. Great job and thanks very much.
Jim S., Sedro Wooley, WA 10/01/09 (HR 3.1/33)
I am sending 5 cushions (covers) for the sofa and loveseat and also two cushions(covers) for two armchairs.
We are very happy with the foam cushions in the previous order, and would like the same 2.8 lb density, "our best" firm seating foam.
Thanks, Frank T., West Grove, PA 9/23/09 (HR 2.8/41)
We are extremely pleased with our new cushions. They fit perfect! It’s nice to once again be able to sit on the sofa, not fall into it :>)
We appreciate your kind, prompt and quality service. You put the original manufacturer of the sofa, Décor-Rest Furniture, to shame. They have a wonderful website, but they don’ respond to emails. We’re glad we found someone who really wanted our business and delivered on their promises.
Thanks again for your kind assistance and best wishes for a blessing-filled week.
RoJeane A., DeForest, WI 9/17/09 (HR 3.1/33)
Just a quick note to let you know that I love my new chair cushion. It is very comfortable. I did have a minor problem in that the cushion was a tad small so I used some of the wrapping from the old cushion to fill in the space. It did the trick and the cushion fits beautifully.
Thank you. Mary Ann, Wood Ridge, NJ 9/15/09 (HR 3.1/33)
Thanks again for the cushions. They worked out perfectly. Due to your helpful suggestions, the 1/2 inch overlap worked out well, and the new Dacron was nice to work with.
I was very impressed with the foam. I went to several home/hobby/fabric stores, but did not see any foam that was this nice.
Thanks again for your help.
Sincerely, Barry M., Garland, TX 8/20/09 (HR 3.1/33)
I wanted to let you know that I was thoroughly pleased with your service and product. I was pleased with your on-line help in ordering, the speed in getting the product “born” and tracking the progress of UPS. It is amazing how many states the package can route through. When you can enjoy the small things in life, I can say that I had fun with the quick expansion of the form once released. It performed as promised (your instructions were very clear and detailed).
Mom was excited when the time came to stuff the covers. By rolling back the cover materials, the form actually went in relatively easy. Everything is relative. My opinion is that the size was perfect. The 3-1/2 inch foam was right! Mom seems to be happy and says all is fine.
When mom’s happy, I’m happy. Thanks so much for working with me. I’m glad I found your business and I have already passed your name along to someone who will be looking to redo dining room chairs in the future. I may be as well.
Have a great day. Sandra M., Blacksburg, VA 8/7/09 (HR 3.1/33)
We wanted to let you know that we are very happy with our cushions and with the service we were given. I was very intimidated by the prospect of buying sofa cushions (having been burned before). But because your website was so helpful and the ordering process very easy, I felt confident instead of anxious. Thank you so much for making us feel that our business was important.
Sincerely, Laurin C., Knoxville, TN 7/27/09 (HR 3.1/33, HR 2.4/18)
Just wanted to let you know the cushions were exactly what we where looking for, they were delivered very quickly and the Dacron wrap eased in instillation, which made a nice soft look and feel to the edges. Thanks again for all your help.
Billy & Sandy S., West Enfield, ME 7/18/09 (HR 2.8/41)
Donna G., Malden, MA 7/5/09 (HR 2.8/41)
Michel M, Fort Lauderdale, FL 6/10/09 (HR 3.1/33)
Thanks so much for your quick, flexible and good service. I arrived home yesterday and popped the second seat cusion in the cover. Sat on the loveseat and sighed from the pleasure of being comfortable, supported and relaxed.
Thanks again.
Kim C., Chicago, IL 5/30/09 (HR 3.1/33)
Before ordering the cushion from you this spring I hardly ever used my sofa. Now with the firm support and comfort that your cushion gives me I use it on a regular basis. Thank you.
Debbie F., Washington DC 5/19/09 (HR3.1/33)
Just wanted to follow up. I finally finished the window seat cushion covers and wanted you to see how the they look now (see attached). They still hang over a tad on either end, but I'm loathe to take out the dacron on the sides because I like the way the covers fit tightly. I'll live with it as is. I now need to do something about covering the windows, but one thing at a time. Thanks again for all your help and for the great cushions--I can tell they'll last me a very long time.
Bette A., Wakefield, RI 5/11/09 (HR 3.1/33)
I was sick and in the hospital for several weeks, which delayed the dining room chair upholstery project. I finally completed the job. For an amateur, it came out pretty good. The wife was pleased anyway. The material you sent was great. And the dog doesn't seem interested in eating the cushions. Thanks for recommending the right material.
Hilmer E., Murphy, TX 5/05/09 (HR 3.1 33)
The cushions arrived early last Friday. UPS had them scheduled for arrival here today. They fit perfectly and are nicely manufactured. Our sofa sits a lot better now and we can enjoy it again. Thank you all for your help with this order.
Dennis R., Los Almos, NM 4/27/09 (HR 2.8/41)
I have arrived at our cottage in Wisconsin and replaced the foam cushions on our porch (indoor). They are PERFECT. Perfect fit, perfect size, perfect density. The sofa is like NEW now. Wow ! Thanks
George Z. Libertyville, IL 4/20/09 (HR 2.8/41)
Cushion arrived yesterday. I let it breath for 24 hours, and just now slipped it into the case. I went in easily. It fits perfectly, and feels fantastic! I can't believe we sat on our old cushions for so long (20 + years)! Please make 4 more just like it.
Many thanks, Alan T., Montgomery, AL 4/2/09 (HR3.1 33)
Just a note of thanks. The other 4 cushions fit perfectly! I will definitely recommend you to anyone who asks me about cushions. Thanks for the quick turnaround.
Alan T., Montgomery, AL 4/12/09 (HR 3.1/33)
Thanks so much for the cushions. We are very happy to have made the switch from our old cushions to the new ones as this offers the right level of support and it is pleasure to sit on them.
We have the cushion backs that are still too soft and unwieldy and could use some options. The backs are not like the bottom in shape. We would prefer almost the same firmness for the back as the cushions are set too deep for us.
-ravi S. Westford, MA 3/29/09 (HR 3.1/33)
We received the cushions from UPS last week. My husband and I are very pleased with the quality of the cushion and the outstanding services you provided. I have been searching from the internet for custom-cut cushions for some time and I feel very lucky that I choose you instead of other companies. I gained some knowledge on what kind of cushion are suitable for us from your website. Your prompt response to my email and detailed answers to my questions gave me a lot of confidence to place the order from you. I appreciate your efforts, impeccable service and superior cushion quality. I will definitely order from you again to replace the cushions of another couch.
All the best, Kang Ying (Linda) from Philadelphia (3/22/09) (HR 3.1/33 seat, HR 2.4/18 back)
Teresa M. Yorktown, VA 3/19/09 (Upholstery Fabrics)
Jan M., Brooklyn, NY 3/7/09 (HR 3.1/33)
Karen K. Racine, WI 3/2/09 (HR 3.1/33)
Thank you, Helen K., New Castle, PA 2/14/09 (HR 3.1/33)
Thank you, Don C., Lincoln, NE 1/28/09 (HR 3.1/33)
Getting them into their covers wasn't too hard a chore, with the two of us working at it. We were tempted to put them on the sofa right away, but waited til they had expanded as you instructed.
Thank you so much - not only for a great product, but also for your help and patience in assisting us in choosing the right size. It's really nice to deal with someone who is so helpful.
We plan to enjoy our sofa for years to come!
Thank you! Mike and Tricia J., Haverstraw, NY 1/18/09 (HR 3.1/33)
Thanks, Dave Columbus, OH 1/27/09 (HR3.1/33)
The cushions were received Wed. January 7 and installed on Friday. We found the new HR2.8/41 foam to be very comfortable. Thank You for your suggestion to go with the higher quality and firmness, it was the right choice for us. We are very satisfied with our new dining chair cushions.
I found it interesting that I had correctly measured a 3 inch thickness of the original cushion and then found that it was actually 4 inches after it was removed and relaxed. But I'm glad I didn't order 4 inches because I would not have been able to recover it.
Thanks Again,
William and Thelma B., Crystal City, TX, 1/11/09 (HR 2.8/41)
Sincerely, Kathie B., Midland, MI 1/5/09 (HR3.1/33)
Just a note to let you know that we love our new cushion foam! The cushions fit in the covers perfectly, and our couch is so much more comfortable. You shipped them so quickly, which was an added bonus :-)
Thanks again, and Happy Holidays!
Amber T. Meadow Vista, CA 12/4/08 (HR3.1/33)
I just wanted to let you know how pleased I am with the sofa seat cushions I ordered from you. They are extremely comfortable and clearly of high quality. I’m very glad I opted to order from you rather than from local sources, who were charging much more for what was undoubtedly lesser quality foam. I was also very impressed with the speed with which you completed and shipped the order.
Best wishes for the Holidays,
Diana L. Needham, MA 12/2/08 (HR 3.1/33)
Happy holidays to you and yours, as well.
Chris B. Columbus, IN 12/02/08 (Fabrics)
The mission chair has a curved back which isn't ideal for my back--so the firmer cushion helps minimize that effect. It feels just right, as Goldilocks says!
Jennifer A. New Haven, CT 11/22/08 (HR 2.7/26 back cushion)
I will be enjoying my afternoon naps now without getting sore hips.
Thank You Again ~~~ Kay C. Sun City West, AZ 11/3/08 (HR3.1/33)
thanks, laura R. Okeechobee, FL 10/24/08 (HR 3.1/33)
I hope I let them "air" long enough---I gave them four hours and they didn't seem like they were getting any bigger. So I put them in the covers and could not BELIEVE how wonderful they felt when I sat down...They are heaven! I am so glad I didn't go the cheap route (like I was going to) and just by foam at the fabric store...I'm going to be spending a lot of time in this chair so longevity is a consideration.
Again thanks again--and thanks (from my tush) for such quick turnaround. The package even arrived a day early!!!!
Jennifer A. New Haven, CT 10/23/08 (HR3.1/33, HR 2.4/18)
Just wanted to let you know we are very pleased with our cushions. I was glad to get them so quickly and my couch looks nice and new not "tired" anymore. Thanks for your help.
Gina F. Little Mountain, SC 10/1/08 (HR3.1/33)
Robin D. Westmont. IL 9/19/08 (HR 2.8/41)
Cora and Ralph L. Elgin, IL 9/16/08 (HR3.1/33)
I received the newborn cushions today and can't begin to tell you how pleased I am. I feel so fortunate that I was able to find you on the web and will recommend your company to all. The quality is the best and the service the fastest. Can YOU believe that I received them today....actually they were in our post office last night but we checked our mail too late to get them out. Four days!!! Amazing!
Best regards, Susan M. Haines, AK 6/17/08 (HR3.1/33)
She had a stroke and died in our arms at home. She didn’t suffer and we want to thank you again for your care and fast delivery. You can be sure we will spread the word around about how great you people are and the top quality of your products.
Thanks again Paul & Mary Corinth, ME 6/17/08 (HR 2.8/41)
Hi Joe,
We recieved the cushions, and after letting them expand, gave them a try and they feel great! The taper looks good and doesn't bottom out, so that worked out, too. There was one thing that I was dissapointed with, however. I had requested that the corners of the cushions be rounded to match the original design/cases. The square edges don't fit into the cases properly, and it doesn't look very good.
I'd either like to exchange the cushions for ones with rounded corners, or receive a partial refund, and I can do the extra work myself. I'm a designer, and took some furniture/upholstery classes back in the day so believe I would be able to make the adjustments.
Please let me know what you'd like to do.
Thanks, Jennifer E. Livingston Manor, NY 6/16/08 (HR3.1/33, HR 2.4/18)
>>>>> Reply...
Hi Jennifer:
Thank you for contacting us to let us know that the cushions arrived safely. I am delighted to hear that the taper worked out well and that you are pleased with the firmness of the new cushions. I am so sorry that we forgot about the rounded corners on the cushions for you. I recall that you did mention the rounded corners within your original E-Mail and we have overlooked that feature after the discussions of the foam thicknesses and tapers. We certainly can take the cushions back and cut the rounded corners for you and of course we will credit you for the return shipping charges. Otherwise, if you feel comfortable rounding the corners yourself we would consider offering you a partial refund as you had suggested. What do you feel a fair amount would be for your refund amount?
I will watch for your reply and we look forward to correcting this error in a fair and amicable way to achieve your satisfaction. I will be away from my office until late afternoon today but I will check my E-Mails when I return.
Many Thanks ~~~ Joe
>>>>> Reply ...
Hi Joe,
Thanks for getting back to me so quickly. Your customer service really has been wonderful, and that is hard to come by these days! I think the most practical and least expensive option would be for me to fix the corners myself. The shipping cost to exchange would be over $44, and I can't compress the cushions for shipping, so it would be more difficult to for me to pack everything up and drop off at FedEx, than to make the corner cuts and adjust the dacron wrap. I feel a $20 refund would be a reasonable compromise. Does that sound fair to you?
Thanks, Jennifer
>>>>>Reply...
Hi Jennifer: I have issued a partial refund to your paypal account in the amount of $25.00. Once again I am really sorry for having forgot to round off the cushion corners for you and I appreciate that you are willing and able to trim the corners yourself. You are correct that the shipping expense would exceed the $25 I have refunded to your Paypal account not to mention your time and expense to ship them back to us.
We appreciate your business Jennifer and I hope you will enjoy your new cushions. We look forward to hearing from you again in the future if we may be of service to you again and I promise I will try harder to get everything right next time :-)
Many Thanks ~~~ Joe
I just wanted to let you know how happy I am with my new sofa cushions. They fit like a glove. With the new cushions (and a good shampooing) my sofa looks BETTER than new.
It was a real pleasure doing business with you!
Sincerely, Ellen M. Roxbury, NY 6/6/08 (HR 3.1/33)
Just want to let you know that we are very, very pleased with the new foam cushions for our sofa. Now we sit up on the cushions instead of down in a hole. What a big and comfortable difference! Thanks for the great fast service, too.
Best regards,
Dick & Judy C. Bell Buckle, TN 3/27/08 (HR 3.1/33)
Cameron C. Medicine Lk, WA 3/27/08 (HR 3.1/33)
Once again, thank you so much for expediting my sofa cushion order. I received them on Tuesday, and they turned out great. They are comfortable and fit on the existing sofa very well.
Many Thanks. Beth S. Japan (military Client) 3/27/08 (HR 3.1/33)
Danielle B. Adkins, TX 3/14/08 (HR3.1/33)
Just a line to say that I received the high density black neoprene foam. It was in good condition and the color looks just right. I started to fit it into the seat box last night and began some initial shaping.
(NOTE: This seat cushion is for a scale model steam locomotive that John is building)
Many thanks,
John G. Pacific Palisades, CA 3/13/08 (Neoprene seat cushion)
Good thing we found your web site, the information provided there was helpful.
Loren C., Dayton, Mn. 2/7/08 (HR3.1/33)
They will be perfect! I'm taking them to an upholstery shop to sew up and we'll be good to go---Thanks again for your personal help---
Sue R. Harrisburgh, SD 2/1/08 (HR3.1/33)
Back on October 5, 2007, I ordered foam (HR 3.1 density/ 33 lb ILD) for my 2-cushion loveseat at a cost of $238 (refer to invoice #4941). The foam cushions have worked as advertised, and my body (particularly my previously aching lower back) thanks to you. I am now prepared to order foam for my 3-cushion sleeper sofa, Similar to what was done with the cushions for the loveseat, the cushions for the sleeper sofa would be “crowned” (i.e., taper cushions to a 5-inch thickness around the perimeter).
Russell M., Dillsburg, PA 1/30/08 (HR3.1/33 crowned cushions)
Bette C. Saratoga, CA 1/22/08 (HR 3.1/33)
We LOVE the cushions! So far so GREAT (verses good) – if they continue to perform as they have for the past 3-days...we are going to be very happy campers for a long time! The cushions arrived on Wednesday and after letting them “grow” back to shape/form, completed the install (easier than I thought). All I can say is wow – huge difference and most importantly, my measurements were right on the money! Ya know, as a consumer you try to make the smart investment, buying “quality” furniture…thinking its going to last for a good long time…many years of comfortable seating service. After several months of use - the comfort factor slowly slips away…and before you know it, most folks just assume its time to replace the furniture. The irony is, the actual furniture still looks great – it just becomes uncomfortable to sit on. I think many of use overlook “upgrading” their cushions because we are either intimidated by the process or just think all foam is created equal. After looking at your product and comparing it to the old cushions I removed from our furniture, you can visibly see the difference in the quality/density of the foam (and wrap). Bottom line, I’m glad I research this project and stumbled across your website - this is the best choice we’ve made lately! I see more BestFoamCushions in our future. I’ll be in touch.
Cheers, Jim B. Puyallup, WA 1/12/08 (HR 3.1/33)
Just taking a moment to say thanks for your professional assistance/advice and fantastic service with our foam requirements.
Your foam resulted in the most comfortable cushions we have ever had; and Juan, our upholster, said it is the best he has used in his 25 years of upholstery work. He stated he will be contacting you in the future when ordering his foam.
Your web site was not only informative, but educational and easy to navigate. It allowed me to evaluate foam to meet our requirements as well as compare specifications to other foams available on the market.
I should mention that your ordering, shipping, and billing is extremely efficient...a rarity in today's internet world.
You are extremely credible folks to do business with!!
Keep up the great service...Merry Christmas and blessed holidays.
Gary M. Marietta, GA 12/18/07 (Hr 3.1/33, HR 2.4/18)
Diane W. Fredricktown, PA 12/2/07 (HR3.1/33)
I meant to email you sooner but got involved with other things. I wanted to tell you how pleased I am with your cushions. They fit perfectly. Everything worked out just fine and appreciate your help and good service all along the way. Good luck and thank you again.
Sincerely, Susan O. Hoboken, NJ 11/20/07 (HR 3.1/33)
Thanks Kathryn C. Littleton, MA 11/13/07 (HR 3.1/33)
Connee M. Romulus, MI 11/6/07 (HR 3.1/33)
Thank You,
Betty P. Aberdeen, ID 11/5/07 (HR3.1/33)
Thank you so much for your unparalleled customer service and attention to detail. I had planned for a couple of years to get rid of my sofa – although we paid decent money only a few years ago and the fabric was still quite up-to-date in style (despite one small stain), the sofa just looked old and tired. When I found your site on the Internet, I thought, “That’s just what this sofa needs!” Your estimate based on my measurements was accurate, you kept in touch with me regularly with email, and I had the new cushions within 10 days. The sofa looks almost brand new and is now in my office—I am very grateful.
Thanks. Dina L. Narberth, PA 11/5/07 (HR 3.1/33)
Hi and thanks so much for the help with my cushion order. You did a great job in figuring out what size I needed. I installed them the day after I recv'd them. I really appreciate the quality and look!
Many Thanks, Sandra O. Greenville, TX 10/29/07 (HR 2.8/41)
I just wanted you to know that I received my wonderful new cushions today. They're wonderful! And they fit perfectly. My husband said that he felt like he was sitting in first class -- quite a compliment, coming from him! I really appreciate your help. And I wanted you to know that I'm simply delighted!
Thank you!
Jean N. Arlington, VA 10/19/07 (HR3.1/33)
Shari S. Brooklyn Park, MN 10/19/07 (HR 2.8/41)
We received the new cushions on Monday, 10/16/07 and wanted to thank you for the incredibly fast everything. They are great. Our couch feels new again. Actually, it feels better than new.
Fran B. Chicago, IL 10/17/07 (HR3.1/33)
Beth T. Egg Harbor Twp, NJ 10/14/07 (HR3.1/33)
Thanks
Ed & Joanne C. Forest Lake, MN 10/11/07 (HR3.1/33)
I got my cushions today and they're perfect! The medium firm is just exactly right and both the sofa and loveseat feel (and look) brand new! I found Upholstery by Caroline online and felt comfortable talking with you -- but today, my sister-in-law, who picked up my cushions for me, told me how pleasant you were in person and how clean your shop is. Thank you so much! You guys are fast and good and I am thankful! I'll definitely refer folks your way when I can!
Jacque G. Ely, MN 9/25/07 (HR3.1/33)
I got the cushions, they look great, thanks.
I’ll send a picture when I get the first (dining) chair together, we’re excited about it.
Steve B. US Military- Congo 9/10/07 (HR2.8/41)
Cushions are great. Thank you!
Sincerely, Monica S., Greendale, WI 9/10/07 (HR 3.1 33)
Thank you so much for your business! We are so happy finding your website as we were thinking of replacing our 17-year old lovely living room set two months ago when we realize the 'only' issue is the cushions. We got our 6 gorgious new seat cushions on the very day it was estimated and love them so much. Joe was very helpful on the phone and the website is clear on the types of cushions. The firmness we pick is perfect for us using the 33 ILD (medium-firm), not too soft or firm, just right! No problem either putting the cushions in using the dacron wrap. Each cushion fit perfectly using our cover measurements from seam to seam. This was a great savings for us in time and money. Its hard to find the right kind of similar furniture to not clash with other household items not to mention the high cost of furniture these days. Thanks again and I'll keep you in mind for others we know in the same situation. I'll note your new website BestFoamCushions.com. Have a Good Week!
Sincerely, Todd S., Mamassas, VA 8/19/07 (HR3.1/33)
My cushions arrived yesterday. I still cannot believe that they all shipped in that one box! I nervously unpacked and sorted the cushions. I was worried about my measurements. When designing the couch and chair I built, if I made a mistake on cutting a board, I simply went back to the pile of wood and cut another board. With the cushions, well, that is a different story. A mistake on the size would definitely be an issue. Well, I am happy to say that my cushions grew to their adult size and fit perfectly! I haven’t made the covers yet, but placed the cushions on the chair and couch and test sat on them. They are very comfortable! I will let you know after we get the covers made and can officially use them.
Thank you again for your excellent product and service.
Charlie W., Wethersfield, CT 8/6/07 (HR3.1/33,HR2.4/18)
Thank you very much!
Natalya V., Rockville, MD 8/2/07 (HR 3.1/33)
Fantastic service!
From my first email to you last September until now, your attention to detail and service has been at the highest level possible. I cannot imagine better service! You should write an article about your products to the editor of Wood Magazine. I don’t know if you subscribe or not, but they publish plans and procedures for producing many wood products including furniture. I think an article from you explaining the considerations for seating materials would be a huge hit for the readers. I built a dining room table and chair set a couple of years ago and purchased the 2” green foam sold at our local fabric store for the seat cushions. They are too soft and you sink down to the plywood below the cushion when sitting on them. If I only knew then what I know now!
Thank you. Charlie W., Wethersfield, CT 7/31/07 (HR 3.1/33, HR 2.4/18)
The cushions fit perfectly. I am very satisfied with the service that you provided. Isn't the internet great? Can you suggest a safe cleaning method for the cushion fabric? The cushions are used and are very slightly soiled.
Joe W., Linden, PA 7/27/07 (HR3.1/33)
Laura C., Rosendale, NY 7/17/07 (HR3.1/33,HR2.4/18)
I wanted to write to tell you how very pleased I am with the cushions I purchased from you. They have given new life to my sofa, are so very comfortable and arrived last Friday.
Many thanks, and if I ever need cushions in the future, I will definitely be calling upon you again. Thanks, and much success.
Regards, Chris M., El Cajon,CA 7/4/07 (HR3.1/33)
Rose V. Princeton, NJ 6/21/07 (HR 3.1/33 foam)
> Hi!
> Just a quick note to say thank you for the miracle! You tamed the beast couch living in our living room.....we now love it!! The cushions you made were absolutely perfect and your website AND telephone reassurances that the "OUR BEST" foam would more than solve our problems was right on target. After serious testing of the product...sitting comfortably for hours enjoying a book,falling asleep comfortably while "watching" the baseball game, I have to say your website was a godsend to find and you are truely experts in the profession!Our couch is BETTER than new, thanks to your expertise! Keep up the good work! I hope everyone with unloveable furniture finds your site!!!!!
William & Marge H. Minocqua, WI 4/20/07 (HR 3.1/33 foam)
It was so nice doing business with you. Thank You so much! I really like the cushions.
Linda A. Hudson, WI 4/6/07 (HR 3.1/33 foam)
Elizabeth and Steven B. Albuquerque, NM 4/7/07 (HR3.1/33 foam)
I don't know if you remember me but I ordered cushions for my boat and you shipped them in February. You guys did a great fob. I have been sewing away like a mad man. I have one more cushion to go.
I do have a question that maybe you can help me out with. I plan to attach decorative buttons to the cushions to give the cushions some debth and I think it will look more professional. I purchased 1 1/8 inch buttons that you can cover yourself from the fabric store. I wanted them to match my fabric but my fabric is too thick and this snap together button system will not work. I think I need something with some teeth. Anyway, as I said the fabric is pretty thick. I searched around a little on the internet but I am getting frustrated. I will need 22 buttons. I was hoping you might have a source, or maybe you sell them? Please let me know. (Yes, we can!)
Thank you so much for your great service. I am hoping to order more cushions. I have a couch and matching chair in my living room that need some major attention. As soon as I finish this boat project I will start measuring them.
Hope to hear from you soon.
Sincerely, Marcia L. Douglas, Michigan 4/2/07 (HR 3.1/33 foam)
I just wanted to let you know that I have received the cushions and they look like they will work perfectly. Thank you for all your help! If I have any questions I will be in contact with you!
Thanks again,
Stacey T. Wadena,MN 3/9/07 (Rebond foam for fitness equipt. pads)
We again thank you for the job well done, as well as the extra effort you take in seeing to a good fit and in communicating with your customers.
We hope that your predicted storm is not too bad.
Wm. & Marianne P. Tucson, AZ 2/24/07 (HR 3.1/33)
Thanks, Chuck F., Winfield, WV 2/20/07 (HR 3.1/33)
The cushions are great! They are the perfect size and feel great to sit on.
Thank you!
Todd L. Wood Dale, IL 2/19/07 (HR3.1/33)
Just wanted to let you know that the dining chair cushions are very nice. We really like them. Sorry I didn't get back to you sooner. And thanks again for your very thorough explanation on foam cushion quality and then how to put it all together. Am not ready yet to do the other four chairs, but when I am, I'll certainly want to get the cushions from you.
Sincerely, Margaret Walnut Creek, CA 1/22/07 (HR3.1/33)
Sincerely, Linda S. Joliet, IL 1/9/07 (HR 2.7/31)
I finally was able to open the box of cushions you sent me back in December! They are fantastic - I am absolutely thrilled with the way they fit into my old cushion covers! They are comfy as well.
I could tell by the time and effort you put into your website that you were a good company made of good people. I already have 2 people that want your name. Hopefully they will order!
Thanks so much!
Heather S. New Jersey 1/07/07 (HR2.7/31)
Thank you for processing my order for chair cushions. They arrived on Tuesday, January 2. I am very pleased with the quality of the materials you used in the cushions and, especially, your workmanship. I also appreciate your timely response to my order and filling so quickly.
Again, thank you for your excellent service and product.
Stewart H. Freeman, SD 1/06/07 (HR 2.8/41)
Wanted to let you know now that we are back in Virginia about the foam cushions we got from you. My sister did open the package per your e-mail instructions. She said it was a bit like delivering a baby to see them open and try to escape from the package! Quite a challenge! They were all ready for C'Mas wrapping when we arrived in RI.
Mom loves them! They were very easy to fit inside the couch pillow cover. She no longer sinks in spots and has told us how very comfortable they are. We tried the couch out also and it is a huge difference!
Thank you so much for your help, the timeliness of the delivery, and the quality of your product. We will pass your name & new web site on to anyone interested.
Happy New Year! Fran D.
Fairfax, VA 1/3/07 (HR 2.7/31)
I got my 2 sofa cushion foams yesterday. Gave them a day to expand. Put the covers on them this evening and have been sitting on them awhile. You were right, this was the best choice for the firmness of my sofa. My husband and I are loving them! You provided excellant advice in your email price quote, and gave me the best foam for my needs. I am very happy with your service and customer care!
Thank you!!
Linda P.
San Leandro, Ca 12/30/06
I am still not use to the firmness when I sit after having that sinking feeling for so long. Now if they will only last 20 years that would be great.
Thanks for the excellent service, James S.C. 12/14/06 Zimmerman, MN
Just want to say I am VERY PLEASED with these cushions!!!!! The support I get. My wife even likes them ThankYou
Also if you are having another sale when the wrap for the cushions is free email me with the price for the remaining 3 cushions (They are the same size as the love seat cushions) I will order those too.
Thanks again Michael P. 10/14/06 Buffalo Grove, IL
Thank you,
Tiffany H. 8/30/06 Wichita Falls, TX
I received the cushions and pad today. They fit great. Thanks for suggesting a pad for between the spring and chair pad. It makes sitting very comfortable. I will send a picture of the chair when completed.
Many thanks,
Karen 8/26/06 Aberdeen, MD
Just a quick note to let you know that I received my two cushions at the time promised by UPS. I appreciate your getting them prepared and shipped so quickly after I ordered them. I have had them for about a week now.
The cut and the Dacron wrapping were both perfect. I would encourage anyone to have the foam Dacron wrapped. Your foam is indeed superior to the original Lazy Boy foam and I am enjoying my chair once again.
I definitely expect to be doing business with you in the future, when my couch needs its cushions replaced.
My special thanks to Caroline for her suggestion to go to the 5" foam instead of the 4" plus (due to the way that the original cushions were wrapped) that was originally used. They fit perfectly into the cases.
I hope that your business grows and I will recommend you to anyone who needs foam cushions. Your personal touches are much appreciated.
Take care,
Ken M. Tunkhannock, PA 8/18/06
Just wanted to let you know the cushions arrived just when you said they would and they were just perfect. They plumped up within a couple of hours and my son and his wife are absolutely thrilled--they feel like they have a new sofa. I can't thank you enough for all your help with my order and all the information you supplied. It was a pleasure doing business with someone who cares about their potential customers and does exactly what they say they will. I will save your new website so if I need to order again (or any of my friends), I can contact you again.
Thanks again and God bless you.
Betty F.
Goldsboro, NC 8/7/06
The glider rocker chair cushions arrived today. I thank you for the extra arm padding, that was very nice of you to include it. Also thank you for returning the patterns. We are looking forward to a comfy glider rocker to have when we are baby sitting the grandchildren.
It was a pleasure to do business with you. I appreciated the courteous prompt service and all your help.
Sincerely, Eileen Y.
Okemos, MI 7/27/06
GOD BLESS
LINDA K.
Bedford, PA 7/24/06
Many thanks. Vici
Humble, TX 7/08/06
Thanks for the terrific communications & service. I very much appreciate having knowledge of status & subsequent comfort & peace of mind. Good communication is very, very essential to successful relationships, be they professional or personal. Sad that so many others don't realize this or assume the responsibility. You are a splendid person to know & work with. My sincere thanks & applause!
Regards,
Ron in PIR SD 7/3/06
Ed L., Jr. St. Louis, MO 5/22/06
Just a note to let you know that we rec'd the cushions and we put them in this morning. We let them sit out all day yesterday. They really feel good and my husband Chip said, he hoped they will feel the same way ten years from now. So do I. We are really pleased with them and if anything should go wrong, we will get in touch with you...Thank you again.
Sincerely,
Judy B. Disney, OK 4/20/06
I wanted to test the cushion I bought from you for a while before I gave you a satisfaction rating. As it takes a short while for cushions to bottom out, but not long as the first (original) one only took about 2 months maybe 3. Well the test results are in and I think that the cushions are going to be just fine and seem to be holding up under the pressure. As to doing the Dacron wrap myself and cutting the cushions was not a big deal. The hardest part was putting the cushions back in the cover. In the end thanks for your time and effort.
Phil A. Samson, AL 4/17/06
Your business is to be commended. Not only was the web-site instructional, but you were so pleasant and patient on the phone guiding me through the density decision. The cushions arrived in record time. Before I came up with the idea of adding some extra depth to the back cushions, anyone under 5'8" would not be a happy sitter. The extra 2" for the back cushions solved the problem perfectly. Since it's a leather couch, you can't even tell there's an extra foam square in each cushion.
Thank you! Jan C. Jackson, WY 3/29/06
We received our custom cushions about 1 1/2 weeks ago. We love them! As soon as we put our sofa covers on them and my husband sat down he said "100% better". They look so great from the front edge - and are very comfortable!
We were really pleased with your customer service as well. You communicated through email very efficiently. And we were surprised how quickly our cushions were made and delivered.
Thanks again,
Jean H. Boiling Springs, PA 1/26/06
I have replaced the seat foam with the section you sent me. I am using the chair as I write this to you, and I am pleased with the change. This is way better than before. The medium firm rating was a good choice and there was a liner under the surface of the vinyl seat cover.
The change took about an hour including removal of the entire seat and re-assembly. thanks for the help and advice!
bruce h. Macedon, NY 1/21/06
Well, FEELING is believing! My husband was so impressed with the new cushions on the Loveseat, that he says go ahead and order the other FOUR!
So, I need FOUR more, same size and everything!
Thank you so much!
Bernadette P. Gillette, WY 12/23/05
We were gone for the holiday so this is my first chance to tell you that we just love our sofa cushions. They fit perfect and they are wonderful to sit and sleep on since we do both with our sofa. Thank you for all your help with measuring and answering all my questions. I will tell anyone who needs any kind of foam to check you out first, I'm glad I did!!!!
Thanks again, Mary-Ann P. Connecticut 11/29/05
Thanks!
Joyce and Gene Walnut Creek, CA 11/3/05
I'd to to thank you for your great advice, prompt service, and wonderful product. We received the cushions this weekend. Because we followed the very helpful and detailed instructions you provide on your website and personal emails, they fit perfectly and solved the problem. Your recommended foam is the way to go. Our newish loveseat and chair are now better than new.
Sincerely,
Steve S. Cambridge, MA 10/27/05
I got the cushions today, I installed them, Fit like a glove, Very comfortable.
Thanks Wayne C. Cranston, RI 10/19/05
Jan P.- St. Louis, MO 9/25/05
Pat H. Bloomingville, OH 9/15/05
I wanted to let you know that I received the cushions and changed them out this morning. They look and feel great - just like new! Again, I am so happy that I found your web site. Your knowledge and quick response have been very much appreciated and I will definitely refer my friends to you.
Regards,
Bev W. San Jose, CA 7/24/05
Our new seat cushion was received yesterday, (Saturday) and returned to full size very quickly. Your service was extraordinary, including your rapid response, shipment and quality of the cushion.
The foam was excellent and firm enough that it will probably last our lifetime. We have covered it and our bench has become a focal point of the room. I might add that it is extremely comfortable.
We have limited experience ordering through the internet but this was such a positive one, that we would recommend it to our friends.
Thank you,
Frances P. Brooklyn, NY 6/12/05
Well my new cushions arrived and I followed the directions to a T. I have removed and replaced the new foam and I am so thrilled!.... My family said the chairs feel as good as they did the day we bought them! I feel much taller when I am sitting now and I do not have to shift from one side to another to get comfortable. I should have done this a long time ago. I am also glad I found your web site after searching and searching many sites. For some reason your web site impressed me the most and I am glad I chose your company! The quality is excellent and I am sure they will last even longer than the original foam. Thank you so much!
Totally satisfied in Tacoma! :0)
Dianne Tacoma, WA 6/6/05
Bob and Amy M. Pittsfield, MA 5/30/05
Jim S. San Jose, CA 4/13/05
I received my cushions and had about two weeks to try the out, they are the BEST! I love them, so comfortable. I will be ordering two more for my loveseat! Great Job! Send my Kudos to all involved.
Tracy M. Fairfield, CA 4/2/05
Just thought I'd drop you a line and tell you how pleased my wife and I are w/ the new cushions. The furniture is better than new. It offers the support that it has been lacking for awhile, the original cushion foam was 9 years old. There is a slight problem for my spouse, she's under 5' tall and her feet no longer touch the floor when she sits on the sofa or the loveseat, she'll adjust. Again, thanks for the great service and explaining your product in such good detail. If any of our friends or relatives need replacement foam in the future we'll be sure to give them your name.
Vic G. Akron, OH 3/21/05
Thank you again, Connie and Tommy H., Mansfield, Ga. 3/14/05
The cushions arrived and are perfect! I was a bit concerned about the size, etc since I physicaly did not see the product. The cushions arrived very very fast, your communications was great and now my sofa is "alive" and well. I am looking forward to being in the doghouse so I can spend the night on my couch!
For anyone concerned about the price, your product is well worth the investment and also the dacron covering was great since it is a tight fit. I fought hard to get my old cushions out(without dacron covering) and my new cushions slipped in without trouble.
Thanks Joe and Caroline...you did good!
clark h. 2/12/05
Just wanted you to know I got the cushions and they are perfect! I washed the covers yesterday and put in the cushions while the material was damp & everything worked like they were custom make. Thanks very much for your help, fast service & professionalism. It was really a pleasure doing business with your company.
Sue K. 1/27/05
> > It was such a surprise when my new cushions were delivered on Saturday. > Even though they arrived way ahead of the due date it doesn't seem to have > harmed them any. They grew to full, adult size in a snap. > > The cushions are exactly the size I ordered, they're firm and comfortable. > You couldn't have been more patient and informative in helping me with the > measurements. I wouldn't hesitate to contact you for cushions again.
Pat D. 12/23/04
Norman J. 11/8/04
Thanks again, Gayle Burr Ridge, IL 10/5/04
FOLLOW-UP E-Mail of 10/8/04:
Just a quick note Joe to let you know that my new cushion arrived yesterday and I am so thrillled with the quality and fit that it feels like a brand new sofa...:) It was a pleasure doing business with you and I will certainly be looking for other opportunities to use your services. I was lucky to have stumble across your business on the internet and I will pass my good fortune onto my friends and family. Thank you, I can now have my daughter's potential in-laws over and not worry about whomever is on the middle seat cushion having the person next to them seated on their lap! Have a wonderful day and "thanks" again.
Sincerely, Gayle S.
Our new cushions arrived Saturday. I was impressed all around, from packaging to workmanship. They are superbly comfortable! It is like sitting on a new couch! My compliments also to whoever designed your web site. I spent a lot of time researching this, and found your site to be the most informative. I will certainly contact you again for future needs.
Thank you,
Tim S. Washington D.C. 10/5/04
I finally finished the cushions for my grandfather's arm chair! Wow, what a job. I have even MORE respect for anyone who does this for a living! What a brain strainer! I sure learned alot, but I'm glad to have it done. (And that'll be it for my unholstery career! ha!)
I now can see some things I should've done differently. The seat cushion should've come out further. And I shouldn't have used cotton duck for the zipper end on the back cushion because it shows a bit at the bottom. My biggest challenge, though were the corners. Those were tough.
Again, I want to thank you for all your help and information. It really helped alot. If I ever need foam again (kick me if I do!), or if anyone I know needs to know where to get some, I'll definitely send them your way.
Thanks!
-Jean B. 8/29/04
Just so you know - I'm very pleased.
Rosamond 8/29/04
Thank you for the great service and fantastic merchandise.
Patricia B. 8/24/04
Your cushions arrived today, and I'm happy to report that they fit PERFECTLY on the chair!!
Thanks, so much, you guys. You have a wonderful service.
-Jean B. 7/29/04
I don't make endorsements of any kind unless I am absolutely convinced. This is probably the second one I have ever made and I believe in both products I commented on and the people who brought those products to me.
M.Y.A. K. 7/26/04
The cushion arrived, we installed it and I cannot believe the difference, it is now a chair that I can sit in without pain and constant twitching. Thanks for your guidance and help, we will be back to you with more" seat " saving help.
Regards,
Frank and Marie M. 6/7/04
I just wanted to report to you that I DO LOVE the new cushion insides that I ordered from you. It is again a pleasure to sit in the living room, and I've had two sets of guests for dinner since getting the new cushions and we've all been comfortable sitting and chatting on the seemingly brand-new living furniture. Your service was excellent and the cushions are perfect.
I even got the front edges of the bottom cushions and the tops of the back cushions to be rounded by using a little extra dacron stuffing material that I already had. Thank you so much for your great service and product.
Carol R. 4/5/04
Forgot to mention tht my back ( ah... the ageing of the ol body eh ???!!) ALREADY knows these cushions will help me sit longer than FIFTEEN MINUTES on them !!!!!! In fact, the minute I opened the package and FELT them I KNEW this would be the case !!!!! Our cats already love em to so that IS a good sign if ever I saw one !! SO glad we found your website !!!!! Thx again !!!
Gary & Karen W. 3/19/04
Paul M. 3/12/04
Russ C. 3/3/04
Just wanted to drop a line to tell you that we're very satisfied with the new sofa cushions. Our sofa had been reborn from its old lifeless form to its new lively and very comfortable form. We had moved it from Ohio to our winter home in Florida and then slipcovered the plaid with a floral print. The new cushions definitely help its transformation and will give us years of service, I'm sure.
Thank you for all of your help,
Karin and Chuck O. 3/2/04
After a few weeks of usage of the new cushions I wanted to give you a little feedback. We love them! The quality and care that went into their manufacture is very evident. I was very impressed by the amount of support you gave me prior to the sale, and to the expeditious and efficient manner in which you filled our order and returned the finished cushions to us. Thanks for a job well done.
Sincerely, Peter S. , Ph. D. 2/25/04
Jim P. 2/24/04
Jean G. 1/23/04
The cushions arrived on December 19 as promised. My cats were quite startled when the cushions came to life after we opened the bag!!
They are wonderful. My husband and I both think the quality and the firmness are just what we wanted. Our couch has new life!
Thank you so much for answering all my questions prior to us making the order, your very timely service, and the followup information via e-mail to let me know the cushions were on the way to Wyoming.
Penny 12/29/03
Hi, Sorry I haven't sent a reply email, We did receive the cushion's and they fit perfectly. There is a day & nite difference to what we had. Unbelievable the sofa, and chair cushions they feel like a completely different sofa & chair. Thank You. It's amazing a cushion could make such a difference. You did what you said you were going to do. The cushion's are great, and you delivered what, & when you promised. I would not hesitate to recommend your services to a friend.
Thanks Again,
Gregory D. 12/27/03
I've attached pics of my recovered dining room chairs - I thought you'd like to see the results (remember, it's my first time!). I wish I had taken a picture before I began; what a difference; AND more importantly, they are sooooooo comfortable on the toosh! I want to thank you again for your very kind assistance -
HAPPY HOLIDAYS:)
Kathleen G. 12/04/03
We received our cushions on Monday and we are very pleased. Thanks so much.
J Margaret 12/04/03
The cushions arrived safe and sound and have expanded to their full glory! All is well.
Thank you so much for the cushions and for being so easy to work with. Please feel free to use me as a reference for any new customers.
I have not yet covered any of the cushions but I am using them and they are just wonderful!
Thank you,
Cathy 10/16/03
Wanted to drop you a note to let you know I received the cushions today and they are AWESOME!!! I'm glad I took your advice and went with the more dense foam - the difference is remarkable. I can't thank you enough for your exceptional service. It's obvious that you care about what you do and the people you work with. I will be in touch again to have new cushions made for the backs of the sofa and chairs, as I learned when taking them apart today that they have no foam in them, just stuffing. So, you can only imagine how nice they look.... : )
Thanks again, you saved me so much money! I was ready to spend a couple thousand dollars on new furniture and you made my existing stuff better-than-new for just a few hundred. I can't thank you enough!
Holly 10/15/03
I 'm terribly Sorry I didn't reply earlier. I changed foam cushion over on Saturday morning and they are PERFECT.
My heartfelt Thanx for a wonderful job done. I have no hesitation in recommending your services to my friends.
Good Luck with everything you do.
Cheers, Sheena 10/15/03
Your product excellence is only exceeded by your service! This has been a great experience. If you ever need a reference, please feel free to give my name.
The cushions were for a leather and fabric sofa. I adored everything about this sofa except the too-soft seating. Now I adore everything about it. More importantly, sitting on it no longer jeopardizes the spinal column.
Thank you again. It has truly been a pleasure doing business with you.
Holly N. 8/8/03
We have at last finished all the dining room seat cushions and had opportunity to use them. Boy are they comfortable! They are everything your site suggested they would be.
We really appreciate doing business with you and thank you for building such a wonderful and informative web site. We hope that it brings many good customers your way. We will certainly recommend you to anyone we know in need of your work. God bless you.
Joanne 10/07/03
I've been meaning to e-mail you and let you know that the cushions you made for my dining room chairs were terrific. We finished re-covering all 6 and they look brand new instead of 65 years old! Thank you so much, I will definitely refer my friends & family to you if they need cushions!
Renee H. 9/18/03
Cushions arrived and were PERFECT. I could ask for anything better. I finished the chairs today, and everyone thinks they look great, but the best part is how well they hold up when sitting on them. You guys did a great job, made working with you on the internet a breeze. I was really impressed with your quick replies to my many emails, which made me feel very confident in doing business with you from far away California.
Thanks and good luck for the future.
Ray and Liz 9/16/03 <
Thank you for my sofa cushion foam & pillow order. They worked out great! I have an additional problem I thought I might bounce off of you -- I found some upholstery fabric that I am interested in (but the store refuses to give out the manufacturer, pattern, etc). Is there any way you might take a look at it (via a digital email photo?) and see if you know the manufacturer? I do have a fabric sample. THANKS for your time. I look forward to your response.
Sincerely, Denise C. 9/15/03
Thanks for the consideration on the foam. You cut a piece exactly the size I needed and didn't charge me extra for it. I really appreciate the personal service. I'll recommend you to my musician friends who have similar foam needs.
Thanks again, John 8/21/03
Regards
William and Kayleigh D. 7/31/03
Henry L., Lincoln, NE 7/13/03
Mary F. 6/12/03
I just want to say the cushions were just great. I never realized what a different they would make. Of course my wife, the thrift store shopper, thought the cost was a lot. But I told her she couldn't buy a new couch for that. I feel however that the cost was ok. On the back is a foam filled. Do you think I could make a cushion for it or should I try refilling it with foam. I sent you a picture to look at. Again thank a lot. To me they were worth every penny.
Max S. 5/24/03
Lee 5/18/03
Jackie 4/25/03
Milan & Dina 4/7/03
I received the cushions on Friday. You did a great job, I'm so pleased! My husband is pretty impressed. Thanks for all your help. What a difference good cushions make, they are so comfotable.
Thanks so very much, Lisa 4/7/03
I received my cushion today, and am very very pleased. It has been unwrapped and fits into my cover perfectly!
Thank you for doing such a great job on my "new" 40-year old couch!
Marilyn 3/25/03
Ron 3/21/03
Nicola Edwards 3/3/03
This was a really easy exchange to make, the price was reasonable, and the information you provided on your web page was very instrumental in making the decision to go forward with this. Thank you for providing this service on the internet. It has been a pleasure. I will certainly recommend you to others in the future. Best wishes for a happy and prosperous new year.
Carol 1/3/03
Thanks again and have a wonderful holiday season!
Christina 12/12/02
Thank you for your exceptional customer help. I never considered comparison shopping because you offered such good information, even anticipating questions that I hadn’t thought to ask. I trust the decisions I’m making in the purchase. My project will be better as a result of your help.
Carolyn 11/27/02
Thanks again,
Julie I. 11/27/02
Received the cushions and installed them. They seem to fit fine and make a world of difference. The old cushions were definitely shot. I think we can get a few more good years out of the couches now.
Thanks, JIM 11/22/02
Thanks again for all your help!!
Jenny M. 11/14/02
The cushions arrived yesterday and are perfect. We had quite a job getting them into the covers, as the zippers do not extend the whole length of the covers, but we did it. I am attaching before and after pictures so you can have a good laugh at the fact that I even tried to do anything for this couch! My son is probably going to have a fit when he gets home at Thanksgiving, but he'll get over it. :-) I now have a garbage bag full of polyester fill in case I want to get crafty and make some stuffed animals or something! Happy holidays to you and Caroline and many thanks for a job well done.
Peggy 11/11/02
KIM 10/16/02
Irwin 10/13/02
Irwin 10/2/02
Thanks. Todd 8/15/02
Changing the foam was much more of a project than we anticipated (that's always the case, isn't it?). Some of the frame screws had been wood puttied over, so that was our first chore. Then the covering was attached to the plywood bottom with at least a zillion staples per chair. As we had added the dacron to each cushion, that made them a tad larger than the old ones, so I sewed a row of quilt binding bias tape to the edges of each cushion over and that added just enough width to make them fit fine. Our staple gun was no match for the plywood bottoms, so we ended up using carpet tacks (the flat ones) to attach the covering to the bottom. Took some doing, but worked fine. We have two chairs finished, two ready to tack and two more to go.
Using your wonderful foam, I wouldn't hesitate to do another similar project. Thanks for all your help.
We are having a wonderful summer. Reno's climate is dry, dusty, hot and windy...it is also wonderful and we love living here.
Hope your business and your summer are both going well.
Val B. 8/4/02
Many thanks for sending the cushions--we are looking forward to getting them! We still have to find fabric, which is very hard as Brent and I can't agree on anything! So when the cushions arrive, I think they will have a few days to air out! But I will send a photo and let you see how the couch came out!!
Many thanks again for all your help!
Jenny 7/28/02
Lookin' forward to getting them so I can start the project. And after seeing your stuff and talking with you, I'm not even worried about the quality. I know it will be good. (interesting about sucking the air out of the foam for shipping). Will be in touch.
Thanks, Todd 7/5/02
Received my mattress yesterday. Thanks so much for the great service. It's outside right now inflating and by the end of the weekend I'll have it covered and being used. Thanks for putting up with the lengthy amount of time from beginning to end. If I have further upholstery needs, you'll be my first call.
Laura 7/4/02
Major Barbara J. Henning 6/29/02
I'd like to thank you for educating me about foam cushions. I've received my new cushions and they have made such a difference. They have restored the look and sitting comfort of an old convertible couch. I''ve told my sister about them and I'm waiting for her to visit and see for herself. With my new slipcover and throw pillows the couch looks wonderful.
Thanks, Max 6/27/02
By the way, my parents had a metal glider, too...wish we had one! The sofa I have is wooden maple frame and very sturdy!
Thanks again for your advice, I'll print out the email to send with the check. I will pass your websit along.
Jane P. 6/14/02
Thanks again, Betty 6/8/02
Thanks, Barb 6/4/02
Thank you so much!
Camie J. 5/21/02
Thank you for the fine work on my three cushion inserts. I didn't realize how bad the originals looked until I put the new ones on. I would like a quote for two more for my matching sofa.
Howard S. 4/30/02
Karen 4/8/02
AT THE PRESENT TIME I LOVE THE FIRMNESS, BUT I WILL KNOW MORE AFTER 6 MONTHS OF USAGE. AS I TOLD YOUR WIFE, I HAVE PEOPLE OVER 300 LBS SITTING ON THEM REGULARLY WHICH IS WHY I WANTED REAL FIRM CUSHIONS.
THANKS FOR YOUR TIME. I AM PLEASED WITH THE RESULTS.
SANDRA D. 4/3/02
Russ & Betty 2/28/02
The foam arrived today and looks like it will do the job fine.
Thanks,
Gordon 12/27/01
Our Foam arrived this evening and all looks great ! Have them both unwrapped and "resting" out in the Arizona room - many many thanks for quick / accurate response to our request: Truly hope you and yours have a very prospers and happy holidays !!
Freddie and Nancy 12/4/01
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